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Terms and Conditions PDF Print E-mail

 Availability

All menus are subject to availability and change without notice.

Some items are seasonal in nature, so to maintain standards we may offer an alternative at the point of booking or in exceptional circumstances at the point of delivery

Allergy Notice

We do not knowingly use GM ingredients and avoid the use of nuts unless this is specified in the dish description. However we cannot guarantee that our ingredients have been produced in a nut free environment.  We happily caterfor special diets including vegetarian, gluten and wheat free, dairy-free and kosher.  Please ensure we are aware ofyour special requests as early as possible.

Payment Terms

A deposit of 25% is required on booking, the balance will be invoiced within 7 days following your event, unless the invoice total exceeds £750 when a further 60% of the balance is required no later than 48 hours before the event. Bookings made more than three months in advance are subject to a non-refundable booking fee of £50 with thebalance of the 25% deposit being payable three months before the event.

Final numbers are requested 7 days in advance, but can be accepted up to 3 days before in exceptional circumstances.

Please note that we reserve the right to charge interest on any outstanding payments not paid within 14 days of the invoice being issued.  Please raise any queries with us within 24 hours of delivery of your food in order that we take any action required.

 

Minimum and Maximum Numbers

Buffets & BBQs minimum 20 persons maximum 150 (cold food) 100 (hot food)

Canapé receptions minimum 50 persons (waived if being ordered in conjunction with a dinner order)

Dinner Parties 8 persons (numbers over 30 will be offered the catered dinner package

(special terms available for intimate dinner parties for 2-8 persons)

Smaller numbers can be catered for on occasions but may incur a surcharge – please check for details.

Delivery Charges

No delivery charge applies within 5 miles of our Broadstone base, or on orders over £500.  Outside of this area a mileage charge will be made @ 60p per mile and orders for the wider coverage areas may not be accepted for small buffets.  Please advise us of the location at the point of enquiry to avoid disappointment.  Should you wish to collect your order from our cafe  for orders out of area, or where we cannot deliver due to other commitments this can be arranged.

No additional charge will be made for mileage forcollecting the reusable platters. Additional charges will be made for serving staff travelling beyond 5 miles.

  Client Meetings

We would be happy to offer a personal meeting to discuss your requirements and to inspect the site if appropriate. There is no charge for this service on orders over £500 or within 5 miles of our office base. 

If further meetings are required to discuss a booked event, they will be chargeable at £30 plus VAT per meeting.  Alternatively, we would be pleased to welcome you to our office or shop in Broadstone to discuss your requirements at any time but would ask that you make an appointment

 Crockery

Our fork buffets, dinner parties and BBQs (except the Durley) are supplied with china crockery, stainless steel cutlery and paper napkins.  Finger buffets and the Durley BBQ are supplied with disposable plates and paper napkins.  Buffets are served on garnished platters and banqueting roll or coloured napkins can be supplied with all orders on request.  

Stainless steel platters are available on request, and are returnable after the event. Hire of table linen and fabric napkins are available at an additional cost

Alcohol

We do not charge corkage at this time and are happy to serve your alcohol.   Our hire charges for glasses include “normal” and “reasonable” breakages.

Staff

Uniformed Serving Staff are available for all events – please call to discuss your requirements and for a quote.  Please note that staff are hired on a 3 hour minimum basis excluding travelling time and that gratuities are at your discretion

 Health and Safety

Once the food has been delivered, responsibility for keeping the food in a refrigerated state falls to the client. Please ask for advice if you require further information regarding the storage, consumption or reheating of all food.

We reserve the right to remove any uneaten food at the end of your event (or when we leave a staffed event) in order to prevent cases of food poisioning caused by the inappropriate storage of food. 

 To prevent the spread of infection we request that our clients ask guests who have recently suffered (or are continuing to suffer) from sickness/diaarhea NOT to attend their event.  Norovirus and other infections are easily spread through touching food, and where lots of people gather in a close environment.

 

Please note that while these constitute our standard terms and conditions we reserve the right to vary these at any time, or to impose additional/alternative terms to individual  orders.  Any special terms will be discussed and agreed with clients as early as possible and confirmed in writing prior to any event.

 

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